Due to the nature of our business and the nature of many to most of our products being "made to order," returns are only accepted as a result of some error of ours here at BFCC. (Ex: You (the CONSUMER) receive a product different than that which you order.) Please make us aware of the matter by contacting our staff through the "CONTACT" page and we will do our due diligence to get to the bottom of the matter and correct it as necessary. Thank you.